We do not offer refunds, but may offer to exchange a product if it meets the requirements listed below. If a period of 7 days has passed since the purchase, we cannot offer you an exchange.
The following criteria must be met to qualify for an exchange:
Product is defective
Product is not as described
Product must be unused
Product must not be damaged
To ensure the above criteria have been met, all returns will be inspected by our quality assurance team. If the product does not meet the listed criteria, we reserve the right to refuse an exchange.
Proof of purchase
To complete your exchange, we require a receipt or other proof of purchase. Please note that we will not offer an exchange without proof of purchase.
In order to return an item for exchange , you must first contact us to obtain and include a Return Merchandise Authorization (RMA). Returned items for exchange will not be accepted without a valid Return Merchandise Authorization.
Returns for exchange can be mailed to: A6, 9/F, Po Yip Building, 62-70 Texaco Road, Tsuen Wan, New Territories, Hong Kong S.A.R. You will be responsible for all shipping costs incurred. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged to avoid any damages during transit. We may reject an exchange if the product is found to be damaged.
Sale and clearance items
Sale or clearance items cannot be exchanged.
Please email firstname.lastname@example.org if you would like to contact us concerning any matter relating to this Refund Policy.
This document was last updated on September 27, 2020